SYSPRO has enabled G&B Electronics to reduce the time it previously spent on administrative tasks, and by automating standardized processes, has also provided strong foundations on which to build a more effective business model.
As a distributor of Computer and Electronic products, globalization touches almost every aspect of your operations, from sales to service to logistics. At the same time, customers are demanding nearly instant delivery – practically anywhere in the world – as well as greater technical support and service. Whether your distribution business carries a large, diverse catalog of products, or you specialize in supporting a select few large customers with unique products, SYSPRO Electronics ERP for computer and electronics distributors can help transform your operations. With a 360-degree picture of what’s happening within your business, connecting all divisions, locations and operations, you can keep inventory moving by delivering products to customers faster with fewer errors; reduce labor, energy and other costs; and better manage your business across the value chain.
SYSPRO Mobile ERP is a platform that gives you access to all your business data remotely as easily as if you were in your office. SYSPRO Mobile ERP enables you to create applications that will work on any popular device, providing instant and secure access to information about your customers, suppliers, inventory items, contacts and other essential business information.
Rapidly identify, quarantine and retrieve potentially defective goods from customers with SYSPRO Traceability. Industry-built to support your quality and safety systems, SYSPRO ERP offers a full traceability system which enables distributors to track materials from receipt right through to delivery of the product to the customer, as well as at any level in between.
In forecasting, spreadsheets can meet many basic needs. Still, if your company is ready to move to the next level, you need a forecasting solution that can provide strategic value, increase your visibility into the supply chain management process, and drive your growth. SYSPRO Inventory Forecasting enables you to produce forecasts based on sales history and provides the tools to measure the quality of your projections.
Return Merchandise Authorization (RMA)
Module rapidly processes customer returns and the resulting corrective actions such as receipting, exchanges, cross-shipments, repairs, scrap and credits, as well as charges for returns and restocking activities. Action codes, notes and user-configured returns classifications facilitate comprehensive analysis and reporting.
This solution encourages customer-centric behavior, driving customer retention. The Customer Complaints capability allows for the capturing, management and effective resolution of customer complaints. It enables the organization to easily review and escalate critical product defects and service issues to prevent their reoccurrence, and is a requirement for all businesses wanting to achieve a formal quality accreditation.